Company receives highest recognition of operational excellence for home builders
CONTRIBUTED TO THE OBSERVER
AUBURN— Stone Martin Builders (SMB), one of the largest home builders in Alabama, has been honored with the Bronze Award in the 2024 National Housing Quality Awards (NHQA). This recognition highlights SMB’s commitment to excellence and continuous improvement in the field of home construction.
“It’s an honor to be recognized with the Bronze Award for our efforts to continually improve our home construction processes,” said John Manasco, SMB’s chief operating officer. “It’s not just an achievement; it’s a reflection of the hard work and dedication of our entire team at Stone Martin Builders.”
Under CEO Frank Plan’s leadership, Stone Martin Builders embarked on a transformational journey, assembling a new leadership team to implement an advanced business model for improved customer service. In pursuit of enhancements, the company applied for a comprehensive NHQA feedback report. As it was its inaugural entry, it already had a solid foundation. The report not only reaffirmed the company’s strengths but also highlighted essential areas for improvement.
“We made it our mission to improve in every way we could, and we owe our progress to our valued customers,” Manasco said. “We’re incredibly proud of how far we’ve come in our journey.”
Continuing its quest to improve operations and better serve clientele with the quality they deserve; Stone Martin Builders launched the “Culture of Care” program in August. This program commenced with a two-day leaders’ meeting, during which the company’s vision and core values were firmly established, with an emphasis on fostering support and commitment from all departments and employees as a pivotal strategy. The program will soon involve daily stand-up and wind-down meetings to celebrate strengths and address shortcomings.
Stone Martin Builders set out on a mission to provide better service and implemented a plan that includes aspirational goals, such as reducing back charges and enhancing personnel policy implementation. The company is fully dedicated to achieving elevated operational excellence, it said.
ABOUT STONE MARTIN BUILDERS
Based in the Auburn-Opelika area, Stone Martin Builders is dedicated to developing aspirational communities throughout Alabama and Georgia, including Huntsville, Athens, Prattville, Montgomery, Auburn/Opelika, Dothan and Columbus, Georgia. Since its establishment in 2006, the company has quickly grown and, in 2022, was ranked as one of the 100 largest home builders in the U.S. by Builder Online. More information is available at https://stonemartinbuilders.com.
