Special to the Opelika Observer
According to the J.D. Power 2020 Commercial Member Health Plan Study, Blue Cross and Blue Shield of Alabama ranks highest in member satisfaction among commercial health plans in the East South Central Region. This marks the ninth time for Blue Cross to rank highest in member satisfaction in the region since J.D. Power first published the study in 2007.
“It is an honor to again be recognized by J.D. Power for member satisfaction,” said Tim Vines, President and CEO of Blue Cross and Blue Shield of Alabama. “We know our customers have a choice when selecting a health insurance carrier, and we don’t take that for granted. We remain committed to putting our customers first and providing them access to quality, affordable healthcare.”
The study measures member satisfaction among 146 health plans in 22 regions throughout the nation. J.D. Power examines six key factors: coverage and benefits, provider choice, information and communication, billing and payment, cost and customer service.
Blue Cross performed highest in coverage and benefits, provider choice, information and communication, billing and payment, and customer service.
About Blue Cross and Blue Shield of Alabama
Blue Cross and Blue Shield of Alabama has insured Alabamians for more than 83 years. Blue Cross offers coverage plans to corporations, individuals and the senior market. For more information about Blue Cross, visit AlabamaBlue.com. Connect with them on Facebook, check out their YouTube videos and follow them on Twitter for more up-to-date information.